Terms & Refund Policy
Last updated: 14 July 2026
These terms govern the purchase of virtual Credits on the RivalsEvolution website (the "Service"). By buying Credits you accept the terms below. RivalsEvolution is a community-run, free-to-play fan project and is not affiliated with the original rights holders of the base game.
1What you are buying
"Credits" are a virtual in-game currency (credited as CashPoint on your account). They exist only inside RivalsEvolution and:
- have no real-world monetary value and are not money, credit, or a financial instrument;
- cannot be redeemed, exchanged or cashed out for real currency;
- are tied to your account and are non-transferable between accounts unless the game explicitly allows it;
- grant a personal, revocable, non-exclusive right to use them within the Service — you are buying access to virtual content, not an asset you own.
2Price & payment
Prices are shown in euros (€) on the Shop and include any applicable tax. Payments are processed by our providers Stripe and PayPal. Your card or banking details are entered on the provider's secure page and never pass through or get stored on our servers. We only receive a confirmation and a transaction reference.
3Delivery
Once your payment is confirmed by the provider, the corresponding Credits (including any active Happy Hour bonus) are added to your account automatically and usually within a few seconds. Any bonus percentage is the one active at the moment of purchase.
If your payment succeeded but you have not received your Credits, do not pay again — contact us (see section 8) with your order ID and we will deliver or refund.
4Right of withdrawal & refunds
Credits are digital content supplied immediately. By completing a purchase you expressly request immediate delivery and acknowledge that, once delivery has begun, you lose the statutory 14-day right of withdrawal for that content (EU Directive 2011/83/EU, art. 16(m), and equivalent national law).
Because delivery is instant, Credits are non-refundable once they have been added to your account.
We will, however, refund or re-deliver in these cases:
- you were charged but the Credits were never delivered;
- you were charged more than once for the same order (duplicate charge);
- a proven technical error on our side caused an incorrect charge or delivery.
In those cases, contact us within 30 days of the purchase with your order ID. Approved refunds are issued to the original payment method.
5Chargebacks & disputes
If something goes wrong, please contact us first — we keep full payment and delivery logs and resolve genuine issues quickly. Opening a bank chargeback or provider dispute instead of contacting us, on Credits that were correctly delivered, may lead to your account being suspended until the matter is resolved, and the disputed Credits being removed.
6Account, fair use & reversals
- You are responsible for the security of your account and any purchases made through it.
- We may remove or reverse Credits obtained through fraud, chargeback abuse, payment reversal, exploits, or a delivery error.
- If an account is banned for cheating, fraud or breaking the game rules, unused Credits are not refunded.
7Service changes & availability
RivalsEvolution is a beta, community-run service. Prices, packs, Happy Hours and in-game features may change or be discontinued at any time. We do not guarantee uninterrupted availability. Virtual Credits and items have no cash value and, should the Service permanently close, we are not obliged to provide monetary compensation for unused virtual currency.
8Data we keep for a purchase
To deliver your order, prevent fraud and meet accounting obligations, we store: your account identifier, the order details (pack, credits, amount, currency, provider), the provider's transaction reference and timestamps. Payment data itself is handled by Stripe and PayPal under their own privacy policies. We do not sell your data.
9Contact & support
For any payment or delivery question, reach us on our Discord community server with your order ID — that is the fastest way to get help.
By purchasing Credits you confirm that you have read and agree to this policy.
RIVALS·EVOLUTION